COMPETITIVE LANDSCAPE

Top 5 Global Call Centers 1. Genpact

2. Alorica

3. AT&T

4. Blue Cross Blue Shield

5. Wells Fargo

Local Players in Jamaica

1. ADS Global

2. GO Solutions

3. itel

4. Etech

5. VXI Global Solutions Inc.

Company Name
Work Force
Genpact
96,500
Alorica
61,000
AT&T
230,000
Blue Cross Blue Shield
150,000
Wells Fargo
268,531
Verizon
132,200
Citi Group
210,000
Conduent
68,000
BOA
200,000
JP Morgan
255,351

Sources:

https://www.zippia.com

https://www.outsourceaccelerator.com/guide/top-largest-call-centers-in-the-world/

https://www.outsourceaccelerator.com/guide/top-bpo-companies-in-jamaica/